Krissa Rupento
 

eCommerce Operations Assistant, Safdie & Co. Inc. CA

​November 17, 2022- October 2024

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• Managed order fulfillment process, ensuring accurate compilation and timely shipping of customer orders.

• Conducted daily inventory updates across multiple platforms including Amazon, Best Buy, CommerceHub (Costco US & CA, Walmart, HBC, Home Depot, Wayfair CA & US) HayNeedle, Deblecx EDI (Tanguay), and Overstock CA & US.

• Booked and created daily Walmart shipping labels for Loomis, CEVA, and Day & Ross shipments, optimizing logistics operations.

• Orchestrated Amazon Vendor Central operations, including PO management, shipment creation, carton preparation, and invoicing.

• Demonstrated proficiency in updating and uploading tracking information to various platforms such as Amazon, Best Buy, CommerceHub, HayNeedle, Deblecx EDI (Tanguay), Groupon, Zulily, and Overstock, ensuring transparency and accountability in the shipping process.

• Managed the compilation of Amazon reviews, systematically gathering and analyzing customer feedback to inform product improvements and enhance brand reputation.

• Played a pivotal role in compiling missing ERP system images, ensuring comprehensive product representation and consistency across platforms.

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Creative Designer/Admin Support, Go Above The Line NZ

​September 9, 2019 - September 2024

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• Produced engaging video content and conducted image editing, ensuring high-quality visual assets for marketing and promotional materials.

• Provided administrative support to the team by handling recurring tasks and maintaining organizational efficiency.

• Created Meta posts and adverts to test products in the market, leveraging analytical insights to optimize advertising strategies.

• Assisted the team with product imports into Lightspeed and Shopify platforms, ensuring accurate and efficient inventory management.

• Conducted regular product top-ups to maintain optimal stock levels and meet customer demand.

• Collaborated with the Inventory Management team to ensure consistent application of discounts across product categories.

• Utilized data scraping techniques to gather information for Meta and Google Ads analysis reports, facilitating informed decision-making.

• Maintained daily updates of trending brands and products on the company website, enhancing the relevance and competitiveness of the product catalog.

• Responded to customer product reviews on the website, fostering positive interactions and addressing customer concerns promptly.

• Ensured that product listings were attractive and aligned with the company's best practices, optimizing visibility and sales performance.

• Generated daily, weekly, and monthly reports to track key performance metrics and provide insights for strategic decision-making.

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eCommerce Operations Manager, Pixel Paint Ltd. NZ

​June 6, 2016 - June 2024

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• Created and optimized product listings, ensuring accurate and compelling representations of merchandise.

• Produced image mockups of art on walls using Photoshop, enhancing visual presentation and customer engagement.

• Crafted concise and persuasive product descriptions, capturing key features and benefits to drive sales.

• Conducted keyword optimization for titles, subtitles, and body copy, maximizing search visibility and improving SEO performance.

• Managed customer orders by submitting them through the online ordering site, ensuring prompt processing and fulfillment.

• Maintained the product listing management system, keeping it updated with the latest inventory and pricing information.

• Provided basic customer service support via website and email, addressing inquiries and resolving customer issues promptly and professionally.

• Communicated effectively with the production team to prioritize printing jobs based on urgency and workflow capacity.

• Collaborated closely with the accounts payable team to verify payment status.

• Created promotions to drive sales and enhance customer engagement, leveraging various marketing channels.

• Sourced and contracted with talented artists to expand the product offerings, fostering partnerships and diversifying the product catalog.

• Prepared detailed sales reports for artists, providing insights into sales performance, trends, and growth opportunities.

• Managed social media accounts, including content creation, scheduling, engagement, and performance tracking across various platforms.

• Conducted research to identify market trends, competitor analysis, and opportunities for business growth and expansion.

• Managed all aspects of personalized art eCommerce store, including sourcing, listing, marketing, and customer service.

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Online ESL Teacher, FlexEigoru, JP

​April 2016 - June 2016

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• Taught Japanese students the English language and ensure that they fully understand the essence of the language

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Administration Officer, EWPI, PH

​November 2012 - April 2016

 

• Supervised and supported timekeepers, office assistants, and IT personnel, ensuring smooth operations and efficiency within the office.

• Prepared and submitted weekly reports to the Hong Kong and Manila offices, providing accurate and timely updates on key metrics and activities.

• Managed the preparation of documents for payroll processing, ensuring compliance with company policies and regulations.

• Coordinated with various departments to ensure timely submission of weekly reports and addressed other administrative concerns as needed.

• Drafted memos and important correspondences, maintaining professional communication standards and ensuring clarity and accuracy of information.

• Facilitated communication and coordination with the Executive Committee, addressing their concerns and providing necessary support as required.

• Undertook additional tasks and responsibilities as advised by management and the Hong Kong office, demonstrating flexibility and adaptability in meeting organizational needs.